Senior Sales Support Specialist

Senior Sales Support Specialist | Global Marketing & Sales

Are you ready to play a pivotal role in driving global account success In this dynamic position, as a member of Hitachi's Global Marketing & Sales (GM&S) team, you'll provide strategic, operational, and analytical support to Global Account Support Managers and the Sales Process Manager. You'll be at the heart of opportunity governance, delivery coordination, and stakeholder engagement, ensuring process excellence across global accounts and business units. Your contribution will help shape account planning and enhance the effectiveness of sales processes.

You'll be the go-to person for coordinating account planning workshops, managing logistics, and ensuring follow-up actions are completed. Working closely with market intelligence and segment teams, you'll help develop account plans and build player maps to understand customer decision-making environments. Your role also involves acting as a key liaison between Business Units, Service Providers, and Account Teams to ensure alignment and value delivery.

Collaboration is central to this role. You'll represent Global Account Managers in internal forums, support training and enablement sessions, and contribute to the deployment of standardized sales processes. By tracking performance metrics and preparing insightful reports, you'll help drive continuous improvement. If you thrive in a fast-paced, global environment and enjoy making an impact through structured coordination and strategic insight, this is the role for you.

About GM&S

Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share.

This transformation is led by GM&S, whose vision is to become our customers' preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi's portfolio.

What You'll Be Doing

Opportunity Governance & Delivery Support

• Govern opportunity lifecycle through structured tracking, documentation, and follow-up actions.
• Coordinate with GAMs, BUs, and service providers to ensure timely delivery and value realization.
• Support operational requirements and add value through proactive engagement and action tracking.

Account Planning & Workshop Administration

Market Intelligence & Core Technologies

Sales Process Support & Reporting

Training, Meetings & Enablement

What You'll Bring To The Team

About Hitachi

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group identity and put it into practice worldwide.

With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S).

In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers.

Our values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn't impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit :

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

If, like us, you're motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi drive social innovation, we'd love to hear from you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How We Look After You

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Skills Required

Salesforce, Sap