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After Sales Support Specialist

After Sales Support Specialist

Infosys BPMPune, Republic Of India, IN
21 days ago
Job description

Walk in drive for S&F - CT & EPOQ track & After Sales Claim administration & Order Management at Pune on 14th Oct 2025

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM : Walk-In Drive on 14th Oct 2025 at Pune.

Note : Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please mention Candidate ID on top of the Resume

https : / / career.Infosys.Com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-226379

Interview Information :

  • Interview Date : 14th Oct 2025
  • Interview Time : 09 : 30 AM till 12 : 30 PM

Interview Venue - Pune :

Venue : Ground Floor, A wing, Embassy Tech Zone,

Rhine Building, Hinjawadi Phase II,

Hinjawadi Rajiv Gandhi Infotech Park,

Hinjawadi, Pimpri-Chinchwad,

Maharashtra 411057

Documents to Carry :

  • Please carry 2 set of updated CV(Hard Copy).
  • Please carry Face Mask
  • Mandatory to carry PAN Card or Passport for Identity proof.

    • NOTE : Candidates Needs to bring Pan card without fail for Assessment.

    Interview Information :

  • Interview Date : 14th OCT 2025 (Tuesday).
  • Reporting Time : 09 : 30 AM till 12 : 30 PM
  • Round 1 - Aptitude Assessment (10 : 00 AM to 12 : 00 PM)
  • Round 2 - Ops Round (12 : 30 PM to 04 : 00 PM)
  • Note - Post 12 : 00 PM (entry not allowed)

    • Job Description :

  • Job Location : Pune
  • Qualification : Any Graduates
  • Shifts : Flexible
  • Experience : 1 to 4 Years
  • Designation : Process Executive
  • Notice Period : Immediate to 30 days

    • Job Description- Skill 1(Supply Chain - CT & EPOQ track) :

  • Handling cases / requests by Stores, Customer Care Centre through emails, maintain quality & TAT while meeting throughput, Processing Manual pay out, understanding on Sold-to, ship-to party etc., SO creation, good understanding on Cancellation process, checking Cancellation Report, Coordinating with Supplier to cancel PO.
  • Idea on Inventory, Inventory Follow up with Stake Holders
  • Dealing with Hub / Store, Processing of Inventory, good understanding on stock movement, good understanding on Cross- docking (Logistic technique that reduces storage time & speed up delivery goods)
  • Dealing with Supplier report, Expertise on checking / dealing orders with suppliers, reschedule production date / ETA, good understanding about PO, Fixing all exceptions of PO & matching Invoices with fixed PO.
  • Daily handling of queries reported from CCC (Customer care center) and stakeholders within the Nordics.
  • Coordinate the product flow within all parties involved (transporters, customer service, stores, hubs and warehouses) to meet the team goals and KPIs.
  • Managing of warehouse inventories and return to stores.
  • Daily communication via email with all parties involved.
  • Ensure that requirements from our business partners are fulfilled on time and in requested quality.
  • Find, investigate, and fix all exceptions arising from the systems

    • Key points :

  • Basic understanding on inbound and outbound Supply Chain activities
  • Sales Order fulfilment experience would be added one.
  • Coordination with different departments / units etc.
  • Inbound and Outbound
  • side(Supply / Warehouse / Hubs / CCC / Logistics etc.)
  • Basic understanding on Inventory management
  • SAP Knowledge would be preferred

    • Job Description- Skill 2 (After Sales Claim administration) :

  • Good understanding on claim processing, creating claims / tickets, dealing with supplier, credit note handling investigation, follow up on credit note, Booking Credit Note Creation of
  • Manual RFC (request for credit) match RFC to credit, categorize of items refund process. Idea on debit note.
  • Good understanding on dealing with damaged products
  • Provide / process refund to store n franchise, dealing with supplier, refund process for damaged products fixit tickets idea on credit note
  • Working experience in SAP. Experience in English communication skills both written and verbal. The ability to work within a deadline focused environment. Excellent knowledge of MS word, excel, Work from office.

    • Job Description- Skill 3 (Order Management) :

  • Consolidate data from multiple systems to facilitate inventory availability check and order entry.
  • Perform various order management functions including order entry and expediting.
  • Provided accurate order entry, change order and detailed telephone information while maintaining call center objectives and goals.
  • Process a high volume of product orders via electronic distribution from order entry to shipment for revenue recognition.
  • Plan and pro-actively manage through SAP the entire process of fulfilling customer contracts from Order Entry to Collection.
  • Provided order management support for sales including order entry and order tracking using SAP.
  • Order entry, shipping, fill rate, and product availability management of orders.
  • Extensive intricate knowledge of SAP ERP system, including inventory, sales, and receivables and invoicing modules.
  • End to end knowledge on the Export process system - from ERP to interfaced systems.
  • Extensive knowledge on simple and complex contract under order booking and management.

    • Regards,

    Infosys BPM Recruitment team

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