Strategic Account Development Manager

SmartKatch is a growing enterprise B2B SaaS platform powered by advanced AI Analytics that provides continuous, comprehensive and catalytic financial risk intelligence. We are looking for a hands-on Account Manager to own post-sale success, drive adoption and retention, and grow customer lifetime value by expanding platform use across the customers’ business.

You will :

• Drive growth of ARR through upsell and cross-sell of additional modules and use cases.
• Own the customer lifecycle : onboarding, adoption plans, QBRs, roadmaps, and renewals.
• Protect and improve NPS by monitoring health signals, leading remediation for detractors, and delivering exceptional CX.
• Discover unstated needs in coordination with Delivery team by running structured discovery sessions and turning operational pain into product-led solutions.
• Partner cross-functionally with Sales and Delivery to close expansions and influence roadmap.
• Maintain commercial discipline : accurate documentation, pipeline forecasting, and regular leadership reporting.

You are :

Location : Bengaluru On-site with customer travel as needed.

Please send your CV and a 1-paragraph example of a customer growth project you have led.