Payoneer - Manager - Customer Experience - APAC

About Payoneer :

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the worlds underserved businesses to a rising global economy.

Were a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Manager, Customer Experience.

About Payoneer :

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the worlds underserved businesses to a rising global economy.

Were a community with over 2,500 colleagues all over the world, working to serve customers and partners in over 190 markets.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

About The Skuad Acquisition :

Back in August 2024, Payoneer acquired Skuad.

Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance.

This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role Summary :

• Step into a leadership role where you drive customer success at the highest level! We are looking for a Lead Customer Success Manager (CSM EMEA) to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience.

If youre a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success.

Location Gurgaon-India.

Work from office.

Full time.

What Youll Do

Customer Success Leadership : .

Customer Advocacy & Relationship Management.

Growth & Expansion.

Data-Driven Customer Insights & Feedback.

Product Adoption & Strategy.

Who You Are

The Payoneer Ways of Working.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace.

Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments.

Decisions about requests for reasonable accommodation are made on a case-by-case basis.

(ref : iimjobs.com)