API Mulesoft Support Engineer - Anypoint Platform

Job Summary :

We are looking for a skilled and experienced API MuleSoft Support Engineer to join our technology team.

The ideal candidate will be responsible for the administration, support, and optimization of the MuleSoft Anypoint Platform, ensuring robust API integration, high availability, performance tuning, and seamless CI / CD processes.

This role is critical to supporting our enterprise-class applications and maintaining the integrity and security of our API Responsibilities :

• Support and manage MuleSoft AnyPoint Platform, including on-premises and Runtime Fabric (RTF) environments.
• Configure and manage APIs, proxy endpoints, developer portals, and API analytics using MuleSoft API Manager.
• Monitor and support API platform SLAs, availability, incident response, change and problem management.
• Perform patching, certificate renewal, and MuleSoft version upgrades (v4.0+) across different environments (on-prem and AKS).
• Provide support for CI / CD pipeline related issues, integration, and troubleshooting.
• Continuously improve and optimize system performance by streamlining alerts and setting up proactive monitoring.
• Maintain and document operational runbooks for internal use and cross-functional teams.
• Work closely with vendors to raise and track product support tickets, ensuring timely resolutions.
• Participate in Disaster Recovery (DR), performance, and load testing exercises.
• Collaborate with development and architecture teams for orchestration and integration of MuleSoft solutions.
• Ensure adherence to API security standards, including OAuth 2.0, OpenID Connect, and related protocols.
• Support the entire API service lifecycle including development, deployment, monitoring, alerting, tracing, and troubleshooting.
• Work within Agile teams and participate in sprint planning, reviews, and other Agile Qualifications :
• 3+ years of experience in administration and engineering of the MuleSoft Platform.
• 5+ years of overall experience supporting enterprise-grade applications in engineering / support roles.
• Strong hands-on experience with MuleSoft v4.0+, Anypoint Platform, and RTF (Runtime Fabric).
• Experience with high availability, fault tolerance, and performance tuning of APIs.
• Working knowledge of CI / CD pipelines, DevOps practices, and tools related to MuleSoft deployment.
• Experience in certificate management, including renewal across environments.
• Understanding of integration design patterns, error handling, logging, security models, encryption, and testing frameworks.
• Solid grasp of API security protocols, especially OAuth 2.0 and OpenID Connect.
• Experience working on Azure or other cloud platforms is a plus.
• Strong problem-solving, debugging, and communication skills.
• Familiarity with tools and practices for monitoring, alerting, and tracing services.
• MuleSoft certification is preferred (e.g., MuleSoft Certified Platform Architect, Developer, or Integration Architect)

(ref : hirist.tech)