Director of World Wide Business Acceleration and Optimization, Retail Business Services

Description

Are you ready to revolutionize the world's largest e-commerce ecosystem and reshape how billions of customers shop Are you energized by the challenge of driving multi-billion dollar transformation programs that directly impact Amazon's bottom line while enhancing customer experience Amazon is seeking Director of World Wide (WW) Business Acceleration and Optimization to spearhead our global Cost-to-Serve transformation initiative within the Retail Business Services (RBS) organization.

This role presents a unique opportunity to lead a large-scale transformation program across Amazon's global operations, managing senior leadership teams and driving systematic defect elimination through technological innovation, process excellence and policy definition. We are looking for a leader with proven experience in leading large-scale programs, demonstrating a tech-first approach and successful product implementations.

As part of the RBS team, the Business Acceleration and Optimizations team's vision is to ensure all Amazon systems, process and policies are operating at peak efficiency to ensure that our Customer Experience is best-in-class delivered at the lowest cost. Our scope includes all countries where Amazon operates. To succeed with this vision, we systematically eliminate defects in upstream systems, including forecasting, purchase order management, inventory placement, and search. To accelerate and excel in our execution, we eliminate defects upstream, leverage scalable tech solutions to automate and optimize where elimination is not possible.

The successful candidate will shape the future of Amazon's operational excellence, defining how we leverage technology to eliminate defects, optimize processes, and create seamless customer experiences. This role offers unparalleled opportunity to leave a lasting legacy on one of the world's most customer-centric companies.

Key job responsibilities

Strategic Leadership & Vision

• Develop and execute a multi-billion-dollar cost transformation strategy across key areas including inventory management, returns optimization, and shipping costs
• Lead the development and implementation of Amazon Defects platform as a centralized solution for defect identification and elimination
• Drive innovation in GenAI-based technologies for root cause analysis and defect elimination

Program Management & Execution

Stakeholder Management & Influence

Innovation & Technical Leadership

Leadership Impact

Success criteria

About The Team

About RBS

Amazon has reinvented how millions of people shop online. Retail Business Services (RBS) vision is to accelerate Amazon's flywheel by improving customer and brand experiences across worldwide Amazon stores and lowering the cost of doing business for Amazon.

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI MAA 15 SEZ

Job ID : A2983424

Skills Required

Inventory Management, Machine Learning, Automation