Billing & Logistics Coordinator

Role Overview

The Sales Support Executive will assist the Sales & Marketing team in driving daily sales of bran, maida, and sooji. The role involves order management, broker and customer coordination, payment follow-ups, and supporting market development initiatives. This position is critical to ensuring smooth sales operations and expansion into new markets.

Key Responsibilities

Sales Coordination & Reporting

Track and report daily sales of bran, maida, and sooji to the HOD – Sales & Marketing.

Maintain and update customer order registers, price lists, and broker / customer databases.

Support the sales team in preparing sales reports, MIS, and presentations as required.

Order & Customer Management

Follow up with brokers and customers for order confirmations.

Coordinate with the logistics / dispatch team to ensure timely delivery of goods.

Maintain proactive communication with customers regarding order status, delivery schedules, and stock availability.

Payment & Collections

Regularly follow up with customers for outstanding payments.

Maintain and circulate payment tracking reports.

Highlight overdue accounts to the HOD and support collection efforts.

Market Development

Accompany sales team on market visits to explore new markets.

Identify and connect with potential new customers (small wholesalers, bakeries, traders).

Gather market intelligence on competitor pricing, demand trends, and customer feedback.

General Support

Assist in coordinating promotions, campaigns, and customer engagement activities.

Support internal teams with documentation and compliance for sales transactions.

Ensure smooth coordination between sales, accounts, and logistics.

Qualifications & Skills

Graduate in Commerce, Business Administration, or related field.

1–3 years’ experience in sales support, customer service, or FMCG / food industry sales preferred.

Strong communication and follow-up skills (Hindi, English, and local language).

Proficiency in MS Office (Excel, Word, PowerPoint).

Ability to travel for market visits when required.

Key Attributes

Highly organized with attention to detail.

Strong relationship management and negotiation skills.

Proactive, self-motivated, and target-oriented.

Comfortable working in a fast-paced, field-support environment.