Customer Experience Associate
Magma ConsultancyThane, Thane (district)18 hours ago
Job descriptionTrack order deliveries, coordinate with courier partners / logistics, and resolve delivery delays, damages, returns, or refunds. Ensure timely resolutions with a “customer-first” approach. Schedule and manage Ayurvedic doctor consultations across geographies and time zones. Ensure doctors have patient history before sessions and maintain smooth communication. Maintain a structured record of each consultation : diagnosis, recommended products, follow-ups, and improvements. Ensure consultation notes are converted into customer-ready formats and shared in time. Manage positive relationships with doctors and ensure smooth onboarding, feedback, and communication. Build ongoing relationships with customers—especially repeat or long-term customers to drive retention and referrals. Support loyalty and after-care programs to enhance customer journey and lifetime value. Map customer trends and patterns to drive inputs to improve customer experience and retention. Use AI tools and CX automation to improve response quality, speed, and customer delight. Work hands-on with CRM, helpdesk, ticketing & workflow tools (e.g., Freshdesk, Gorgias, Intercom, HubSpot, AI chat assistants). Document SOPs, FAQs, and best practices to scale CX operations. 2–4 years of customer service experience, ideally in a D2C, e-commerce, or consumer-facing brand. Excellent written & verbal communication (especially English). Strong ownership mindset with the ability to work with minimal supervision. Experience using CRM platforms and AI / customer support tools. Problem-solver with a calm, empathetic disposition and high attention to detail. Tech-savvy and quick to learn new systems. Prior experience in wellness, Ayurveda, healthcare, teleconsultation, or beauty & personal care. Exposure to US / UK customer base & sensitivity to cultural nuances. Experience working in an early-stage startup with zero-to-one processes. Ability to handle multi-channel support with speed and clarity. Customer obsession Empathy without losing business judgment Reliability and proactive ownership Continuous learner, self-driven, solution-focused Ability to stay composed even during high-pressure moments
Customer Experience (CX) Associate – D2C Wellness & Ayurveda
Location : Thane / Hybrid
Role Type : Full-Time
Experience : 2–4 years in Customer Support / CX (D2C or healthcare experience preferred)
Reporting To : Founders
About the Company
We are a fast-growing D2C wellness and Ayurveda-focused company dedicated to helping customers achieve holistic well-being. Our mission is to combine traditional Ayurvedic practices with modern technology and exceptional customer experience to make wellness accessible, effective, and delightful.
Our collaborative and innovative environment encourages ownership, learning, and creativity, allowing team members to contribute directly to improving customer journeys, retention, and overall satisfaction.
About the Role
We are seeking a highly empathetic, proactive, and detail-oriented Customer Experience Associate who will serve as the frontline voice of the company. This role goes beyond standard customer support — you will manage the full customer experience across channels, coordinate Ayurvedic doctor consultations, and continuously work to improve retention and customer delight.
The ideal candidate is articulate, comfortable with AI and CRM tools, and eager to build strong customer relationships for a fast-growing D2C wellness brand.
Key Responsibilities
Customer Support & Communication
- Respond to customer queries across email, WhatsApp, website chat, and social media comments / DMs with prompt, empathetic, solution-oriented communication.
- Maintain a high standard of written and spoken English; ensure brand tone is consistently followed.
- Proactively identify patterns in customer feedback and raise insights to the founding team.
Order Fulfillment & Issue Resolution
Consultation & CX Program Coordination
Retention & Relationship Management
Tools, Automation & Process Optimization
Requirements & Skills
Must-Have
Good-to-Have
Traits We Value
Create a job alert for this search
Customer Experience Associate • Thane, Thane (district)
Related jobs)
- Promoted
User Experience Lead
Jio Platforms Limited (JPL)Mumbai, Maharashtra, India Role : Join us as a UX Lead and be part of something truly extraordinary.Your passion lies in creating one-click access to everything.
Your ability to craft user stories is exceptional.The magic of r...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Manager
TruemedsMumbai, Maharashtra, India Monitor end-to-end order fulfilment cycle from order placement to final delivery.Compile data for customer queries and tickets.
Drive for successful closure of customer related issues and tickets on...Show moreLast updated: 18 days ago
- Promoted
Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience
ConfidentialMumbai, India To lead and execute customer service and experience enhancement initiatives by driving process improvements.This includes designing and implementing frictionless workflows through : .Leveraging techn...Show moreLast updated: 30+ days ago
- Promoted
Specialist, Customer Experience
ConfidentialMumbai, India For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one mil...Show moreLast updated: 22 days ago
- Promoted
Customer Experience Associate
BeemThane, IN We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools / services to manage it, available for simple monthly subscription fee so you ca...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Associate
ConfidentialThane, India We are seeking a highly empathetic, proactive, and detail-oriented Customer Experience Associate who will serve as the frontline voice of our brand.
This role goes beyond standard customer support -...Show moreLast updated: 4 days ago
- Promoted
Customer Experience Partner - SCM
ConfidentialMumbai Acts as the owner of the job file and has responsibility for creating.Customer Invoices in the system.Owns all SCM Operations activities under file management for thecustomers under purview.Key Act...Show moreLast updated: 22 days ago
- Promoted
User Acceptance Testing (eSign), Platforms, Associate, Wealth Management
Morgan StanleyMumbai, India Morgan Stanley is seeking a highly skilled UAT Analyst with expertise in functional business analysis to join our dynamic team.
The ideal candidate will have a strong background in understanding bus...Show moreLast updated: 12 days ago
- Promoted
Customer Success Associate
BHIVE WorkspaceBandra, Maharashtra, India Role Overview : We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team.
This is an excellent opportunity for a fresh graduate to gain ha...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Associate (US Timezone)
SapyenBorivali, India Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test.
We’re hiring a Customer Support Associate (English-Speaki...Show moreLast updated: 5 hours ago
- Promoted
Experience Design Senior Associate - Operations
ConfidentialMumbai, India Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Operations - Servici...Show moreLast updated: 22 days ago
- Promoted
Quant Analytics Manager - Customer Experience Analytics
ConfidentialMumbai, India Join us for an exciting opportunity to shape customer experience through advanced analytics and innovative solutions.As a Quant Analytics Manager in Customer Experience Analytics within the Decisio...Show moreLast updated: 22 days ago
- Promoted
Quality & Customer Experience (CX) Leader
ConfidentialMumbai, India Lauritz Knudsen Electrical and Automation.We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse seg...Show moreLast updated: 22 days ago
- Promoted
Customer Experience Manager
ConfidentialThane, India Customer Experience Associate - For Unilever Project.Handling Inbound Support tickets and solving the queries to the User's satisfaction.
Handling Inbound Support Chats and solving the queries to th...Show moreLast updated: 22 days ago
- Promoted
- New!
Customer Experience Associate
Magma ConsultancyThane, Maharashtra, India Customer Experience (CX) Associate – D2C Wellness & Ayurveda Location : Thane / Hybrid Role Type : Full-Time Experience : 2–4 years in Customer Support / CX (D2C or healthcare experience preferred...Show moreLast updated: 14 hours ago
- Promoted
Customer Experience Specialist
HCLSoftwareMumbai Metropolitan Region, India AppScan Customer Experience Executive (CEE).As an AppScan Customer Experience Executive (CEE), you will be responsible for managing and growing the product-related aspects of the renewals business ...Show moreLast updated: 23 hours ago
- Promoted
Quality & Customer Experience (CX) Leader
Schneider ElectricMumbai, Maharashtra, India Lauritz Knudsen Electrical and Automation.We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse seg...Show moreLast updated: 18 days ago
- Promoted
Customer Success Associate
Celoxisdombivli, maharashtra, in Respond to complex product queries from highly qualified customers via chat, email, and phone.Engage in remote web sessions to diagnose and resolve technical issues.
Work with product specialists to...Show moreLast updated: 30+ days ago