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operation delivery manager

operation delivery manager

Teamware SolutionsNoida, Uttar Pradesh, India
19 hours ago
Job description

Hi connections

Teamware is hiring for Operation delivery manager role

Location : Noida

Experience : 8-10years

Notice period : 30days

JD

Be the trusted advisor to the Enablement Owner and validate the learning strategy from an operational aspect (project experience, learning elements and reporting requirements).

  • Lead project “operations” calls and determine timeline for projects to ensure on time deployment in support of General Availability date.
  • Manage engagement with Enablement Owners and / or Regional Business Leads by solving problems proactively and as situations arise.
  • Track, drive, and follow up on deliverables of cross-functional team members - e.g. Virtual program producers; Communications; Instructional Designers and Curriculum Developers; Business Intelligence.
  • Communicate to keep internal stakeholders & cross-functional teams informed via meeting notes, email, SharePoint, MS Teams, Slack, Workfront.
  • Coordinate complex programs efficiently, overseeing multiple projects simultaneously.
  • Build and maintain training content within Learning Manager, Enablement Bill of Materials, and our Learning Asset Management System.
  • Author pages on Digital University web portal and conduct end-to-end UAT.
  • Keep records. Build and maintain spreadsheets to support enablement efforts
  • Assign training to global field employees to support their onboarding and role progression.
  • Conduct user acceptance testing for all training programs.
  • Write and edit program notifications as needed.
  • Analyze completion reports in collaboration with reporting team.
  • Help resolve user issues with a customer-first mindset and manage the tech proficiently, optimizing workflows and implementing improvements for increased efficiency.
  • Cross-train colleagues in various technology and processes for coverage and upskilling initiatives

What you need to succeed :

  • Proficiency in Learning Management Systems.
  • Experience in web authoring
  • Digital literacy : Microsoft Windows and Office : Email, Calendar, Word, Excel (must have), PowerPoint, Forms, SharePoint, Teams, Slack
  • Excellent English communication skills - spoken and written. Ability to articulate and communicate his / her viewpoint effectively, concisely and clearly on complex or large- scale business or operational considerations, and key decision points to stakeholders at various levels and collaborate to implement effective solutions along with comprehensive documentation
  • Confirmed ability to operate effectively and autonomously in a team environment receiving direction from multiple leads including situations of extreme ambiguity, with only high-level direction and demonstrate advanced problem-solving skills and addressing root causes
  • Strong interpersonal skills. Expected to model collaboration, professionally influence, build and cultivate working relationships with multiple stakeholders and cross functional team

    • Skills

    Positive attitude and ability to remain agile with multiple and evolving team priorities.

  • Strong decision-making ability and good judgment; demonstrate value and develop trusted advisor role!
  • Possess a strong analytical background, think critically, synthesize new data quickly, and prioritize efficiently.
  • Established collaborator with the initiative to lead, raise a hand for new challenges, and act as a subject matter authority across the organization.

    • Requirements

  • 8-10 years of professional experience in IT industry in Learning and Development domain
  • University degree.
  • Willingness to work different hours – 6 : 00 pm to 3 : 00 am IST (ET);
  • Proficiency working on Learning Management System – ALM preferred.
  • Strong project management skills – detail oriented and focused, excellent communication and follow up, organization, problem solving, responsiveness, deadline-driven.
  • Ability to manage multiple projects, tasks, and deadlines simultaneously.
  • Experience and comfort working in a fast-paced environment.
  • Confidence in facilitating, driving, and contributing to team discussions in areas of responsibility.
  • Excellent spoken English and written communication skills.
  • Positive attitude and ability to remain agile with evolving team priorities.
  • Strong decision-making ability and good judgment.
  • Computer skills : Microsoft Outlook and Office : Outlook Email and Calendar, Word, Excel, PowerPoint, SharePoint familiarity.

    • Desired

  • Project Management Professional (PMP) certification and / or Product Management experience is a plus.
  • Knowledge of 's businesses, products, specifically Learning Manager and Experience Manager (AEM), and their use across customer segments is desired

    • If interested do share cv to

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    Operation Manager • Noida, Uttar Pradesh, India