Recruitment Process Outsourcing (RPO) Manager

Skill required : Talent & HR - Talent Management

Designation : Delivery Lead Manager

Qualifications : Any Graduation

Years of Experience : 18 to 28 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.Accenture.Com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

Talent & HR process

strategic development and ongoing operation of all Recruitment services under the client account including Workforce planning, Sourcing, Screenin& onboarding. Responsible for leading and influencing the delivery of RPO operational activities, and maintains a strong knowledge of Operational best practices. Recruitment Operational activities include delivery of all Recruitment Dashboards, responsible for the overall maintenance and delivery of all Recruitment services. HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs).

What are we looking for?

• Meet or exceed primary and secondary metric as defined contractually in the client agreement across Talent Acquisition Delivery and across multiple locations
• Manage day to day client interactions and communications representing Accenture in front of client Senior Leadership
• Manage overall operations budget and maintain cost to serve and ensure we are meeting the project financial targets and are operating at optimal level within budget
• Mentor and develop operations managers to take up greater responsibilities within the deal and across the organization
• Develop and deploy process improvement initiatives and process optimization projects within the deal
• Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care
• Participate in various strategy and tactical session and provide overall operational direction to support the strategy and vision of the organization
• Responsible for completing transition of new projects smoothly in conjunction with Mobilization and Transition team and ensuring stable / capable operations within 90 days of go live
• Lead Operational Excellence initiatives within the Service Delivery Organization
• Knowledge of Recruitment operations with Experience in RPO (Recruitment Process outsourcing) delivery
• Have proven record of managing large team in RPO
• Knowledgeable on HRO - Work force Data Admin and Recruitment
• Should have Experience in Hnadling non-It roles.
• Firm understanding of Challenges and complexitues of global RPO (Preferred)
• Have good client management experience
• Have managed / been actively part of transition of new process
• Should display good understanding of Operational Excellence methodologies to improve performance and should have actively participated in process improvement programs and initiatives or sponsored them

Roles and Responsibilities :