Technical support

Appy Before

Position : Technical support

Location :  Pune

Experience : 1 year

CTC   Details : It would be disclosed after the HR round as depends on the performance.

Requirements :

Qualification : Any Graduate

Certification :  Microsoft Azure / Cisco / AWS / red hat / Cybersecurity / MCSA

Department : Technical Department

Employment Type : Full Time, Permanent

Shift : Night Shift

Gender : Male Only

Responsibilities : Network Support :

1. Monitor network performance to ensure optimal uptime and availability.

2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.

3. Manage and configure network devices such as routers, switches, firewalls, and load

balancers.

4. Perform network maintenance and system upgrades including service packs, patches,

hot fixes, and security configurations.

5. Assist in the design and implementation of network solutions and improvements.

Server Support :

1. Monitor server performance and ensure system availability and reliability.

2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).

3. Perform regular backup operations and implement appropriate processes for data

protection, disaster recovery, and failover procedures.

4. Install, configure, and maintain operating systems, software, and hardware.

5. Troubleshoot server issues related to hardware, software, and network configurations.

6. Collaborate with L1 support and other IT teams to resolve complex issues.

Security and Compliance :

1. Implement and maintain security protocols to protect network and server infrastructure.

Ensure compliance with organizational policies and regulatory requirements.

2. Conduct regular security audits and vulnerability assessments.

3. Respond to security incidents and provide resolutions.

Documentation and Reporting :

1. Maintain accurate documentation of network and server configurations, processes, and

procedures.

2. Generate regular reports on system performance, issues, and resolutions.

3. Provide training and support to L1 support staff and end-users as needed.

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