Livekeeping - Sales Head - IIM / ISB / XLRI / FMS / SPJIMR / MDI

Overview :

The New Sales Head will own the national tele-sales strategy and execution for Livekeeping.

This role involves managing, scaling, and optimizing performance across multiple tele-sales centers, driving SaaS subscription growth, and building predictable revenue pipelines.

The ideal candidate should have deep experience in tele-sales, SaaS sales, and managing distributed sales teams with the strategic acumen to scale revenues and the operational discipline to deliver consistent results.

Key Responsibilities :

• Align center-level targets with overall business revenue goals.
• Define and execute national tele-sales strategy for new customer acquisition.
• Lead and manage multiple tele-sales centers spread across India.
• Ensure consistent sales processes, scripts, and conversion practices across all centers.
• Monitor daily, weekly, and monthly performance metrics for each center.
• Use CRM data to forecast sales, measure agent productivity, and track funnel health.
• Optimize current CRM setup and implement best practices for lead capture, assignment, follow up, and closure.
• Identify drop-off points and implement strategies to improve conversion rates at each funnel stage.
• Work closely with marketing to ensure high-quality lead generation and clear qualification criteria.
• Mentor, coach, and motivate center managers and tele-sales teams.
• Build a culture of ownership, accountability, and high energy.
• Plan regular product training and sales skill enhancement sessions.
• Work closely with marketing for campaign planning, lead generation, and follow-ups.
• Use data analytics to improve targeting and productivity.
• Collect market feedback and share with product & marketing teams.
• Keep a breast of SaaS sales trends, tele-sales innovations, and competitor strategies.

Required Qualifications :

(ref : iimjobs.com)