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Service Desk Engineer

Service Desk Engineer

Trigent Software Private LimitedGurgaon, Haryana, India
3 days ago
Job description
  • Expected to build knowledge and support the team.
  • Participate in Problem Solving discussions.
  • Assist in troubleshooting and resolving client issues effectively.
  • Collaborate with team members to enhance service delivery and client experience.
  • Document client interactions and resolutions to improve future support processes.
  • Professional & Technical Skills :

    • Must To Have Skills : Proficiency in Service Desk Management.
    • Good To Have Skills : Experience with Service Desk Voice Support.
    • Strong understanding of client relationship management.
    • Ability to analyze and interpret client issues accurately.
    • Familiarity with ticketing systems and support workflows.
    • Additional Information :

    • The candidate should have minimum 0-2 years of experience in Service Desk Management.
    • This position is based at our Gurugram office.
    • A 15 years full time education is required.
    • Key Skills

      Editorial,Catering,B2C,Camp,Computer Engineering

      Employment Type : Full Time

      Experience : years

      Vacancy : 1

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    Service Desk Engineer • Gurgaon, Haryana, India

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