Service Desk Agent

Role : Service Desk Agent

Location : Chennai / Bangalore

Exp- 3-8 years

Desired Competencies :

• Should be customer centric and understand the Service Desk (SD) support function.
• Candidate should be proficient in written and verbal English to provide the required IT services.
• Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
• Ready to work support during weekend also as per monthly roster.
• Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
• Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
• Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.

Certification : Any relevant certification (Preferred).