IT Service Desk Technician

Requirements

• Experience diagnosing and repairing computers
• Proficiency in conducting PC software, printer and multi-function device support
• Excellent technology skills and flexibility adapting to new technologies and systems
• Ability to speak fluent English
• Strong communications and interpersonal skills with the ability to build trust and integrity in your relationships with customers
• Self-motivated, but also an excellent teammate, who can work with people at all levels of the organization
• Good problem analysis and resolution, impact verification, and troubleshooting experience
• Ability to explain technical issues to technical and non-technical employees and customers.
• Ability to diagnose problems across multiple IT disciplines
• Minimum of 1 year of relevant work experience and / or specialized training
• Will be hiring freshers / students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role.
• High school diploma or equivalent
• Associates or Bachelor s degree in technology-related field a plus, but not required
• Comptia A+, Comptia Network +, and ITIL certifications a plus.

Skills Required

It Support, Troubleshooting, Problem-solving, technical communication