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Senior Support Agent (C2 Written English)
Taimi : LGBTQ+ Dating AppCannanore, Kerala, India2 days ago
Job descriptionCommunicate with customers through our in-app chat tool and support email (no telephone calls); Attend mandatory team meetings, trainings, and 1on1s with your supervisor; Study communication procedures, guidelines, and policies as they get updated; Complete written assignments and biweekly tests; Reflect on feedback received and generate feedback in return; 100% remote work; Friendly and horizontal environment; Competitive salary; A monthly bonus to cover medical expenses, physical well-being activities, or work-related education; 17 paid vacation days per year; 40 hours per week; 6 to 8 hours per day; Between 9 : 30 AM and 7 : 30 PM (09 : 30-19 : 30) in your time zone;
If writing is your forte and "grammar enthusiast" is your middle name, this is the job for you!
Taimi is now looking for a new agent from India to join our support team.
The position is 100% remote, and accepted applicants are expected to start immediately.
We value critical thinking, creative writing, and, most of all, sentences that weren't generated by ChatGPT.
✨ Requirements ✨
- C2 English level (especially in writing);
- Experience in communication and writing;
- Familiarity with the LGBTQIA+ community and related topics;
- Leadership skills;
- Experience in providing feedback and quality-reviewing;
Full-time availability.
Responsibilities
Participate constructively in discussions about the product and associated protocol.
⭐ What we offer ⭐
12 paid sick leave days per year.
Working schedule
Days off on Fridays.
❗ Please attach the following motivation letter to your application :
In 100-200 words, describe your personal experience with the LGBTQIA+ community and explain how these first-hand experiences have shaped your personal beliefs.
Warning :
Submissions containing text that was partially or completely generated by AI will be automatically rejected.
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Senior Support • Cannanore, Kerala, India
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