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Senior Support Agent (C2 Written English)

Senior Support Agent (C2 Written English)

Taimi : LGBTQ+ Dating AppKannur, IN
2 days ago
Job description

If writing is your forte and "grammar enthusiast" is your middle name, this is the job for you!

Taimi is now looking for a new agent from India to join our support team. 🌈

The position is 100% remote, and accepted applicants are expected to start immediately.

We value critical thinking, creative writing, and, most of all, sentences that weren't generated by ChatGPT. 🤓

✨ Requirements ✨

  • C2 English level (especially in writing);
  • Experience in communication and writing;
  • Familiarity with the LGBTQIA+ community and related topics;
  • Leadership skills;
  • Experience in providing feedback and quality-reviewing;
  • Full-time availability.

🚀 Responsibilities 🚀

  • Communicate with customers through our in-app chat tool and support email (no telephone calls);
  • Attend mandatory team meetings, trainings, and 1on1s with your supervisor;
  • Study communication procedures, guidelines, and policies as they get updated;
  • Complete written assignments and biweekly tests;
  • Reflect on feedback received and generate feedback in return;
  • Participate constructively in discussions about the product and associated protocol.
  • ⭐ What we offer ⭐

  • 100% remote work;
  • Friendly and horizontal environment;
  • Competitive salary;
  • A monthly bonus to cover medical expenses, physical well-being activities, or work-related education;
  • 17 paid vacation days per year;
  • 12 paid sick leave days per year.
  • 📅 Working schedule 📅

  • 40 hours per week;
  • 6 to 8 hours per day;
  • Between 9 : 30 AM and 7 : 30 PM (09 : 30-19 : 30) in your time zone;
  • Days off on Fridays.
  • ❗ Please attach the following motivation letter to your application :

    In 100-200 words, describe your personal experience with the LGBTQIA+ community and explain how these first-hand experiences have shaped your personal beliefs.

    Warning :

    Submissions containing text that was partially or completely generated by AI will be automatically rejected.

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    Senior Support • Kannur, IN

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