Technical Account Manager

Technical Account Manager

Location : Remote (Pune, India)

Company : Reputed Ecommerce Product-Based Organization

Are you passionate about building strong customer relationships while solving complex technical challenges?

Our client, a leading eCommerce product-based company , is looking for a Technical Account Manager (TAM) to serve as the trusted technical advisor for their key enterprise customers. This is a remote opportunity , offering exposure to modern SaaS technologies, global clients, and a collaborative environment.

What You’ll Do

Act as the primary technical point of contact for strategic customers, ensuring smooth communication with internal teams.

Guide customers on product adoption, optimization, and troubleshooting to maximize value and performance.

Manage and resolve critical technical issues , coordinating with engineering, support, and product teams.

Conduct regular account reviews to assess performance, identify risks, and recommend improvements.

Build deep product expertise to provide best-practice guidance and configuration recommendations.

Partner with Customer Success and Sales teams to drive satisfaction, renewals, and customer growth.

Develop technical documentation, onboarding materials , and training resources for customers.

Monitor usage metrics to identify adoption trends and proactively address potential issues.

Serve as the voice of the customer , sharing insights and feedback to shape future product enhancements.

What You’ll Need

8–15 years of experience in Technical Account Management or a related role within eCommerce, Order Management , or SaaS domains.

Strong technical foundation in cloud infrastructure , REST APIs , and frontend technologies like NextJS or JavaScript .

Proven ability to manage and resolve complex technical issues in collaboration with cross-functional teams.

Excellent communication and relationship-building skills — able to translate technical details for non-technical audiences.

Demonstrated success in driving customer adoption , minimizing churn, and building customer trust.

Strong organizational and multitasking abilities to manage multiple accounts effectively.

A proactive, customer-first mindset , with a knack for anticipating needs and mitigating risks.