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Director - Field Services
WabtecIndia6 hours ago
Job descriptionDevelop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner Develop and train his team to address all products maintained in the region Perform a regular resource and budget planning Support the Services sales forces in offering Services solutions Develop and deploy customer centric and value adding sales solutions and concepts for Field Service Team up with Transit Resident engineers to deliver projects Actively support cost optimization and OTD activities for warranty / retrofit Manage Resident Site Managers, Field Service Operation Managers, Warranty manager and Customer Services Manager Demonstrate to clients an on-going commitment to excellence in the delivery of FS support to projects and programs Safety recordable and LTA happening on Field Critical FS Project in the Region (Warranty Cost VS Budget) Critical Retrofit in the Region (Retrofit Cost VS Budget VS Completion) FS hourly rates Mobilization time for warranty and troubleshooting activities
Job title
Transit Field Services Director
Ownership and key responsibilities
- Lead the Field Services organization in the region
- Increase customer intimacy and market understanding, and develop FS into a commercial strength
- Deploy Transit FS strategy within the region (organization / processes / tools)
- Strengthen REX to Product Management of our products performance to improve performance and serviceability
- Supports project execution in Warranty phase (OE & Services projects)
Main Missions
Key Kpi(s)
N+1
Head Transit Services India
N-1
FS operations managers, Warranty manager, Customer Services Manager
Functional Managers
Transit Field Services VP
Main stakeholders
PM, Sales, Engineering, Quality, Customers
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Field Service • India
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