Customer Success Associate

Job Title : CRM Executive

Company : Giant Truss (Dlyft India LLP)

Location : Rohtak, Haryana

Experience : 1–3 Years

Industry : Manufacturing / Truss & Structural Fabrication

Job Summary :

We are looking for a proactive and customer-focused CRM Executive to manage client relationships, handle communication between departments, and ensure smooth coordination from order to delivery. The ideal candidate should have strong communication, follow-up, and organizational skills.

Key Responsibilities :

• Serve as the primary point of contact between the company and clients for all post-sales communication.
• Maintain and update customer records, project status, and feedback in CRM software or Excel reports.
• Handle customer queries, complaints, and requests efficiently and professionally.
• Coordinate with internal departments (Production, Dispatch, and Accounts) to ensure timely delivery and client satisfaction.
• Follow up on project timelines, order updates, and payment schedules.
• Prepare and share daily / weekly reports with management.
• Assist in maintaining documentation such as invoices, delivery challans, and client correspondence.
• Support the sales and marketing teams in client retention and relationship-building activities.
• Maintain a professional and positive relationship with clients to enhance trust and long-term partnerships.

Required Skills & Qualifications :

Salary :

₹20,000 – ₹30,000 per month (Based on experience and skills)

Perks & Benefits :