Call Center Executive

Key Responsibilities : Manage end-to-end customer interactions for freight shipments. Handle client queries related to booking, documentation, and shipment status. Coordinate with internal departments (operations, documentation, sales) to ensure timely service delivery. Resolve escalations professionally and promptly. Maintain accurate records of customer communications and transactions. Build and maintain strong relationships with key clients. Requirements : Bachelor's degree in Business, Logistics, or related field. 2–8 years of experience in customer service within shipping or logistics. Strong knowledge of freight forwarding processes and documentation. Excellent communication and problem-solving skills. Proficient in MS Office and logistics / customer service tools. Job Type : Full-time Experience : Logistics : 2 years (Preferred) Work Location : In person