BMC Remedy Helix Developer

We are seeking a skilled BMC Remedy Helix Developer with hands-on expertise in customizing, integrating, and supporting BMC Helix solutions. You will be responsible for developing and integrating BMC Helix / Remedy with other systems, configuring ITSM modules and CMDB reconciliation jobs, and providing technical support to ensure minimal disruption to business operations. This role requires strong problem-solving skills and a solid understanding of ITSM processes and service management best practices.

Roles & Responsibilities :

• Develop and integrate BMC Helix / Remedy solutions with enterprise systems and third-party applications.
• Customize BMC Helix modules , workflows, and user interfaces to meet business needs.
• Provide technical support and troubleshooting, ensuring minimal disruption to business operations.
• Configure Foundation Data, ITSM modules, and CMDB reconciliation jobs .
• Maintain detailed documentation, including design specifications, testing plans, and user guides.
• Collaborate with business analysts, project managers, and stakeholders to gather requirements and deliver solutions.
• Provide training and support to end-users and IT teams on BMC Helix functionalities.
• Stay updated with BMC Helix enhancements and recommend improvements for better performance.
• Develop reports, dashboards, and analytics solutions for ITSM monitoring.
• Ensure compliance with SLAs and engage with BMC support to resolve escalated issues.

Skills Required :

QUALIFICATION :

Skills Required

BMC Helix, Service Management