Executive Customer Support

Job Title : Executive - Customer Support

About the company

Ketto is Asias largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over 1100 crores raised from more than 60 lakh donors we have positively impacted the lives of over 2 lakh campaigners. Ketto has embarked on a high-growth journey and we would like you to be part of our family helping us to create a large-scale impact on a daily basis by taking our product to the next level.

Summary :

We are seeking a dynamic and experienced Executive in Customer Support to join our team. The ideal candidate will have at least 1 year of experience in the Business Development - Customer Support department. The Executive will be responsible for managing customer inquiries resolving issues and ensuring customer satisfaction.

Roles and Responsibilities :

• Respond to customer inquiries via phone email and chat in a timely and professional manner
• Resolve customer complaints and issues to ensure customer satisfaction
• Collaborate with other departments to address customer needs and concerns
• Maintain accurate records of customer interactions and transactions
• Identify and implement process improvements to enhance the customer experience
• Assist in training and mentoring junior customer support staff
• Monitor customer feedback and implement strategies to improve customer satisfaction
• Stay up-to-date on industry trends and best practices in customer support

Qualifications :

If you have a passion for customer service and are looking to advance your career in a dynamic and growing company we encourage you to apply for the Executive - Customer Support position.

Key Skills

Building Construction,Hospital management,Cardiac Surgery,EMC,Kitchen

Employment Type : Full Time

Experience : years

Vacancy : 1