Customer Support Executive

Location : MumbaiAbout Us : Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products.Position Overview : As a Customer Support Representative in WBN, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN’s products.Key Responsibilities : Customer Interaction : - Handle inbound customer calls and respond to inquiries in a polite and professional manner.- Provide clear and accurate information about products, services, and company policies.- Listen actively to customer concerns and understand their needs.- Escalate complex or sensitive issues to the relevant team.Issue Resolution : - Identify and resolve customer issues promptly over the phone.- Guide customers through troubleshooting steps where required.- Record details of customer queries and resolutions in the CRM system.- Follow up with customers when necessary to ensure satisfaction.Product / Service Knowledge : - Maintain a good understanding of products, services, and company policies.- Stay updated on new features, offers, and processes to assist customers effectively.Upselling : - While resolving queries, promote relevant products or services to customers to drive revenue.Collaboration : - Coordinate with other teams to ensure smooth customer service.- Share feedback and suggestions to improve processes.Requirements : - Excellent communication skills in English and Hindi.- Good listening skills and the ability to explain information clearly.- Customer-focused approach and a polite, professional telephone manner.- Strong problem-solving abilities.- Experience in a customer service or call center role handling inbound calls is preferred.- Basic computer knowledge; familiarity with CRM systems is a plus.