Senior Customer Service

Description

We are looking for a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to handle a variety of customer interactions and resolve issues efficiently. This role requires excellent communication skills and the ability to work collaboratively with other teams to enhance the overall customer experience.

Responsibilities

• Manage and resolve customer queries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with cross-functional teams to enhance customer experience.
• Train and mentor junior customer service representatives.
• Analyze customer feedback and trends to suggest service improvements.
• Develop and maintain strong relationships with customers to ensure satisfaction.

Skills and Qualifications

Education

12th Class (XII)

Skills Required

crm software, Data Analysis, Technical Support, Conflict Resolution, Process Improvement, Product Knowledge, Time Management