Senior customer service representive
ConfidentialNavi Mumbai, Mumbai City, Mumbai4 days ago
Job description1-6 years of experience in a customer service role. Excellent communication skills in English and local languages. Strong problem-solving skills and ability to think critically. Proficient in using CRM software and Microsoft Office Suite. Ability to work in a fast-paced environment and manage multiple tasks. Strong interpersonal skills with a customer-centric approach. Experience in handling difficult customers and resolving conflicts.
Description
We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service, demonstrating a commitment to providing exceptional support and driving customer satisfaction.
Responsibilities
- Manage and resolve customer inquiries via phone, email, and chat.
- Provide detailed product information and technical support.
- Handle complaints and provide appropriate solutions in a timely manner.
- Document customer interactions in the CRM system.
- Collaborate with other departments to improve customer satisfaction.
- Identify and escalate priority issues to the management team.
- Analyze customer feedback and suggest improvements to services.
- Train and mentor junior customer service representatives.
Skills and Qualifications
Education
12th Class (XII)
Skills Required
Product Knowledge, Technical Support, Multitasking, Customer Engagement, Time Management, Process Improvement
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Customer Service • Navi Mumbai, Mumbai City, Mumbai