Senior Operations Manager

Job description

About the Role :

We are looking for an experienced  Senior Operations Manager Last Mile  to oversee and optimize our last-mile delivery operations across India. The role requires a strategic leader who can manage large-scale logistics, drive process improvements, and enhance customer experience through efficient last-mile solutions.

Key Responsibilities :

• Lead and manage last-mile delivery operations, ensuring on-time and cost-effective fulfillment.
• Develop and implement strategies to improve delivery efficiency, reduce costs, and enhance service levels.
• Monitor key performance indicators (KPIs) such as on-time delivery, delivery success rate, and cost per shipment.
• Collaborate with cross-functional teams including warehouse operations, supply chain, and customer support.
• Identify and implement technology-driven solutions to optimize last-mile logistics.
• Manage third-party logistics (3PL) providers and delivery partners to ensure high performance.
• Enhance rider and fleet management through training, capacity planning, and route optimization.
• Drive continuous process improvements using data analytics and market insights.
• Ensure compliance with safety, regulatory, and operational guidelines.

Requirements :

Preferred Qualifications :

Why Join Us

Role :   Logistics Operations Manager

Industry Type :   Internet (E-Commerce)

Department :   Procurement & Supply Chain

Employment Type :   Full Time, Permanent

Role Category :   SCM & Logistics

Education

UG :   B.Tech / B.E. in Any Specialization

PG :   MBA / PGDM in Operations

Skills Required

Operations Management, Logistics, Supply Chain