Operations Analyst

Operations Analyst

Operations Analyst

Req ID : Department : NZ Personal Banking Customer Service Operations Division : New Zealand Location : Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal : to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The role of a Operation Analyst is to ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level Agreements and established policies. The Senior Officer also supports the Team Leader / Production Lead with Production support and the wider functional team with SME knowledge and coaching.

Role Type : Permanent

Role Location : Bengaluru

Work Hours : Night Shift (1 am onwards)

What will your day look like?

As a Operations Analyst, you will :

• Drive the achievement of agreed financial targets for ANZ & NZ Operations
• Ensuring payments / transactions are allocated to customers’ accounts in a timely and accurate manner.
• Ensuring loans are loaded correctly and credit conditions have been checked in accordance with policy.
• Ensure the highest level of customer service support is provided in accordance with service level agreements including handoff procedures.
• Ensure the highest level of customer support to both external and internal customers (all departments)
• Make recommendations to management on continuous improvement ideas.
• Assist other team members with on-the-job training and knowledge sharing.
• Identify and recommend initiatives to improve the performance of the functional processes to management.
• Build collaborates with colleagues to enable objectives to be met. Back-up for the Production lead to manage his / her responsibilities.
• Communicate well with peers on shore and offshore to ensure customer expectations have been met and exceeded.
• Ensure standard of work is accurate to minimise operational losses and reputational risk.

What will you bring?

To grow and be successful in the role, you will ideally bring the following :

You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date

15 / 10 / , 11.59pm, (Melbourne Australia)