Product Management Intern

Intern – Product Management and Operations

Position Overview :

We're looking for a Product Management / Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development.

About the Role

As a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration , giving you hands-on exposure to the full product lifecycle.

Key Responsibilities :

• Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests.
• Document customer feedback and product issues for the Product team.
• Help develop and optimize processes for sharing customer insights with Product.
• Assist in organizing and documenting product updates for Customer Support.
• Support creation of internal knowledge base articles on new features and product changes.
• Represent the voice of the customer in cross-functional meetings.
• Track and measure the impact of product changes on support ticket volume and customer satisfaction.

Required Qualifications :

Good to Have :

What We Offer :

Duration : 6 months, On site.

Location :

Unacademy Head Office, Domlur, Bangalore, India.

Skills Required

Data Analysis, Process Improvement, Ticket Management Systems, Sql