TechOps Engineer

Job Description

Day to Day Responsibilities

• Act as the highest point of escalation between Client Services and Development in answering questions and resolving issues around our Products, Services and Infrastructure.
• Identify operational problems by observing and studying system functions and performance results; investigating client complaints and suggestions; and completing troubleshooting procedures.
• Develop, enhance and review observability tools to achieve operational targets around capacity and API response times
• Advocate on behalf of the Client Services team to Product Management for proper prioritization of qualified defects and enhancements.
• Act as a first responder to infrastructure / software related incidents to ensure reliability of our systems and keep us within committed SLA targets
• Assist Product teams in new product roll out and data validation processes with customers
• Update architectural and procedural knowledge base documentation to improve overall team knowledge, training and runbooks to be used by Engineering teams.

Minimum Experience :

Bonus Points for :