Service Desk Engineer

Description :

Join our dynamic IT Service Desk team providing frontline support for end users across devices access and applications. Youll resolve tickets related to hardware / software onboarding / offboarding and asset management ensuring a seamless IT experience for PRA Group employees.

Responsibilities :

• Answers the Service Desk line in a courteous friendly and helpful manner in accordance with management standards; verifies proper queue coverage before leaving their phone; and answers mobile in accordance with IT standards
• Addresses documents and works Incidents assigned to Service Desk Team or Self in the Service Desk Management application
• Ensures Work Stoppage and VIP Incidents are properly submitted into the Service Desk Management application
• Submit a Service Desk report to Supervisors at the end of each week
• Escalates Incidents in a proper manner including Critical Incident Management
• Use any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills and serve as a Mentor to Peers in areas of expertise (Subject Matter Expert)
• Responsible for ensuring compliance with applicable laws regulations and company policies across areas of organizational responsibility
• Troubleshoot Microsoft Windows Office Outlook and PC hardware issues.
• Submit weekly Service Desk reports to supervisors.

Qualifications : Qualifications :

Remote Work : No

Employment Type : Full-time

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Experience : years

Vacancy : 1