Cybersecurity Delivery Manager

Job Summary

We are seeking a skilled leader to oversee the delivery of our Managed Security Services Platform (MSSP) and manage a global team of analysts. The ideal candidate will have experience in managing 24x7 Security Operations Center (SOC) operations, ensuring clear communication with internal teams and client stakeholders, and designing and maintaining alert triage workflows.

The successful candidate will also be responsible for owning and reporting on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monthly service metrics. Additionally, they will identify automation opportunities and build solutions using AI / ML tooling.

• Manage 24x7 SOC / NOC operations with India-based Tier 2 analysts.
• Ensure clear and timely communication with internal teams and client stakeholders.
• Design and maintain alert triage workflows, escalation protocols, detection and response tuning, vulnerability management lifecycle, threat intelligence integration, and RCA coordination.
• Own and report on SLAs, KPIs, and monthly service metrics.
• Implement redundancy strategies, shift planning, and documentation standards.
• Develop SOPs, training modules, and onboarding playbooks.
• Identify automation opportunities and build solutions using AI / ML tooling.

Requirements

Benefits

How to Apply

If you are a motivated and experienced professional looking to take your career to the next level, please submit your application.