Service Desk Engineer – L0 / L1 (Windows Migration Project)

Job Description

Position - Service Desk Engineer

Experience - 0-1yr

Location - Jogeshwari, Mumbai

Working mode- On- Site

Skil Set -  0–2 years  of experience in IT service desk or technical support,

Basic understanding of   Windows 10 / 11, Active Directory, Outlook, and networking fundamentals

Key Responsibilities :

∙ Act as the  first point of contact  for end-user issues related to Windows migration.

∙ Log, categorize, and track incidents / requests through the ITSM tool.

∙ Provide  basic troubleshooting  for hardware, software, and network issues.

∙ Coordinate with L2 / L3 teams for escalations and timely resolution.

∙ Assist users with  pre- and post-migration support , including account access,

applications, and settings.

∙ Maintain accurate documentation and update tickets as per SLA.

∙ Ensure adherence to company IT and security policies.

Requirements :

∙ 0–2 years  of experience in IT service desk or technical support.

∙ Basic understanding of  Windows 10 / 11, Active Directory, Outlook, and networking

fundamentals .

∙ Strong communication and customer service skills.

∙ Willingness to work in 24×7 rotational shifts  (including weekends if required).

∙ Team player with good coordination and problem-solving abilities

Requirements

0–2 years of experience in IT service desk or technical support, Basic understanding of Windows 10 / 11, Active Directory, Outlook, and networking fundamentals.