Operations Support Associate (US Client)

About the Company :

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas : Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Title : Operations Support Associate (US Client)

Job Location : Vadodara

Shift Time : Night Shift (Rotational)

Experience : 6 Months – 2 Years

Role Overview

We are looking for a proactive Operations Support Associate (US Client) with 1–2 years of experience to join our growing compliance and monitoring team. In this role, you’ll play a vital part in ensuring operational excellence by reviewing store activities, validating reports, interacting with US-based clients, and assisting in incident investigations. Your efforts will directly contribute to improving efficiency, accuracy, and the overall customer experience for our international clients.

Key Responsibilities

• Conduct virtual audits and camera reviews for multiple store locations.
• Communicate regularly with US clients to discuss audit findings, clarify data, and resolve operational queries.
• Review incident reports, video requests, and compliance data to ensure process integrity.
• Maintain accurate records and documentation within internal systems.
• Collaborate with internal and client teams to support investigations and prepare detailed daily shift reports.
• Participate in team discussions, client meetings , and continuous process improvement initiatives.
• Identify recurring issues or trends and recommend preventive solutions.

Requirements

Why Join Relay Human Cloud? ✨