Cognizant - Technical Lead - Messaging Services

Messaging Services, such as : Microsoft Exchange Online, Microsoft Exchange Server 2016 / 2019 / SE, Mimecast Email Security.

Job Summary :

As a Technical Lead you will be responsible for overseeing the implementation and management of unified communication solutions. You will work closely with cross-functional teams to ensure seamless integration and optimal performance of communication systems. Your expertise in Microsoft Teams Audio / Video Conferencing and Cisco Unified Communication Manager will be crucial in driving successful outcomes.

Responsibilities :

• Lead the design and deployment of unified communication solutions to enhance organizational communication capabilities.
• Oversee the integration of Microsoft Teams and Cisco Unified Communication Manager to ensure seamless connectivity.
• Provide technical expertise in Audio / Video Conferencing to optimize meeting experiences for users.
• Collaborate with cross-functional teams to implement Cisco IP Telephony solutions effectively.
• Manage the configuration and maintenance of Unified Communication systems including Avaya and Cisco platforms.
• Ensure the reliability and performance of communication systems through regular monitoring and troubleshooting.
• Develop and implement best practices for unified communication to improve user experience and system efficiency.
• Coordinate with vendors and service providers to resolve technical issues and ensure service continuity.
• Conduct training sessions for end-users to maximize the utilization of communication tools and features.
• Evaluate emerging technologies in unified communication to recommend enhancements and upgrades.
• Support the IT team in maintaining a secure and compliant communication infrastructure.
• Document technical procedures and system configurations for future reference and knowledge sharing.
• Provide technical support during rotational shifts to address any communication-related issues promptly.

Qualifications :

Certifications Required :

(ref : hirist.tech)