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System Administrator 2-IT

System Administrator 2-IT

ConfidentialNoida, India
18 days ago
Job description
  • Roles and Responsibilities
  • Event Management
  • Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.
  • Monitor and manage mission critical servers and applications in a mission critical 24x7 environment.
  • Acknowledge Critical Alerts from monitoring tool in a timely manner.
  • Initiate incident for every Critical alert observed on the monitoring system.
  • Report any issues observed with monitoring system to management.
  • Incident Management
  • Responsible for Incident initiation.
  • Responsible for carrying out initial Triage for alerts.
  • Responsible for engaging technical resource groups for early restoration of services.
  • Responsible for validation of applications / services upon restoration.
  • Responsible for initiation of bridge during major customer impacting events
  • Responsible for sending timely communication to GBUs using communication tool.
  • Responsible for prompt response of emails received during his / her shift.
  • Responsible to inform the shift lead on receipt of multiple alerts, which may resultinto major incident
  • Call Handling
  • Responsible to take calls on hotline in a professional manner.
  • Use proper script for Greeting while receiving a call.
  • Use proper script while placing a call 'On Hold'.
  • Use proper script while ending a call
  • Make sure that the status is set to 'Not-Ready' while moving away from desk.
  • Make sure that Login Time is as per the agreed SLA.
  • Maintenance
  • Responsible for sending start / stop notifications for planned maintenance.
  • Responsible for service validation with GBUs after maintenance in certain agreed scenarios.
  • Documentation
  • Responsible for clear and correct documentation of incident progress along with relevant logs.
  • Responsible for documentation of timelines accurately.
  • Responsible for documentation of incident milestones for customer impacting events in the ticketing tool.
  • Responsible for documentation of escalation performed along with their timelines in ticketing tool.
  • Responsible for completion all the mandatory training and certifications.
  • Qualification & Relevant Experience

    • The candidate must have a sound knowledge and minimum 4 years of experience in Windows and Unix / Linux based Operating System, Database and Internet technologies, security and hosting facilities.
    • The Candidate should have an experience of working in an operations centre environment, should be aware of Incident Management workflow and related processes along with associated KPIs.
    • The candidate must feel comfortable in a fast-paced, team-based environment.Have flexibility in scheduling and past history of supporting a 24x7 alert and ticket based environment.
    • Understanding of networking monitoring tools, TCP / IP, SMTP, SFTP, Active Directory, IIS, ASP, HTML, VBScript, Windows Scripting, and DNS services.
    • Strong communication skills and should be self-motivated.
    • Understanding of ITIL Methodology.
    • Career Level - IC2

      Skills Required

      Windows Scripting, Vbscript, Html, Windows, Active Directory, Asp, Internet Technologies, Sftp, Security, Iis, Smtp

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    System Administrator • Noida, India

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