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Chargeback Gurus - Client Support Specialist

Chargeback Gurus - Client Support Specialist

Chargeback Gurus Fintech Private LimitedChennai, India
13 days ago
Job description

Position : Client Support Specialist

Experience : 3-5 Years

Job Summary

  • Chargeback Gurus is seeking a highly skilled and independent Client Support Specialist with 3 to 5 years of experience in a client-facing role, preferably within the technology or financial services sector.
  • The ideal candidate will be an integral part of our client support operations, responsible for managing day-to-day client interactions, resolving complex inquiries, and contributing to strategic client management.
  • This role requires a self-starter who can work with minimal supervision and has a proven track record of improving client satisfaction.

Key Responsibilities

  • Independently manage day-to-day client interactions and efficiently resolve complex inquiries with minimal supervision.
  • Lead the onboarding process for new clients, ensuring a smooth transition and addressing any initial challenges they may face.
  • Develop and deliver insightful quarterly business reviews to clients, highlighting key performance metrics and providing actionable insights.
  • Identify opportunities for process improvements within client support operations and collaborate with Client Success Managers to implement these changes.
  • Mentor junior team members, sharing knowledge and best practices to enhance overall team performance and capabilities.
  • Required Skills & Qualifications :

  • 3-5 years of experience in client support, customer service, or a related field.
  • Proven track record of managing client relationships and significantly improving client satisfaction.
  • Strong analytical skills, with the ability to derive meaningful insights from complex data.
  • Excellent interpersonal and communication skills, both written and verbal.
  • A self-starter with the ability to work effectively and independently in a fast-paced environment
  • (ref : iimjobs.com)

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    Client Support Specialist • Chennai, India

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