Vice President AI Solutioning

Company Overview :

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Summary :

The Vice President – AI Solutioning will spearhead the design, development, and commercialization of AI-driven solutions for the contact center business. This senior leadership role requires a proven track record in outsourcing and digital transformation, with deep expertise in AI / GenAI technologies and their end-to-end lifecycle - i.e., from design and development to deployment and value realization. The role also carries ownership for defining the AI solution roadmap, ensuring ROI-driven delivery, and shaping intellectual property (IP) assets through a balanced build–partner approach.

The VP will serve as a client-facing executive leader, shaping solution strategies, developing pricing and commercial models, and driving adoption of emerging technologies to transform operations and unlock long-term value for clients.

Key Responsibilities :

Solution Leadership

• Define and own the AI / GenAI solutioning strategy for the digital transformation portfolio across the contact center value chain (recruitment, training, agent assist, quality, analytics, workforce management, and customer engagement via voice and non-voice channels).
• Support cross-functional teams to conceptualize and deliver scalable, AI-native solutions aligned with client objectives and business outcomes.
• Own the AI product and capability roadmap, identifying opportunities for modular, reusable assets that enhance speed-to-value.
• Ensure all solutions have clear ROI metrics and business impact tracking post-implementation.

Client Engagement & Consulting

Commercial & Pricing Strategy

Innovation & Emerging Tech

Transformation Leadership

Attitude & Attributes :

Knowledge :

Success Metrics :