Zscaler Implementation and Support Specialist

Required Technical Skill Set : Proxy, Private Access, DLPVPN

Desired Experience Range : 7-10 Years

Location of Requirement : Hyderabad

Must-Have Competencies : Zscaler Proxy, ZIA, ZPA, ZCC, ZDX, DLP

Good-to-Have : Firewall, VPN, NAC

Responsibility of / Expectations from the Role

1.ZIA :

• Manage, configure, and support ZIA policies, web filtering, URL categorization, firewall and SSL inspection.
• Troubleshoot internet access, authentication, application access, and performance issues.
• Analyze ZIA logs and Nano log data to identify traffic patterns, anomalies, and threats.
• Configure and manage GRE / IPSec tunnels and PAC files.
• Handle escalations related to content filtering, SSL decryption, and bandwidth control.
• Integrate ZIA with identity providers (Azure AD, Okta, SAML, LDAP).
• Optimize ZIA policies based on security best practices and business needs.
• Manage and monitor Zscaler App (Z-App) deployment, updates, and health status.

2.ZPA :

3.DLP :

4 .Perform health checks, monitoring, and incident response for ZIA, ZPA, and DLP

5. Work closely with Zscaler TAC and engineering for critical escalations and RCA.

6. Stay updated with Zscaler new features, releases, and best practices

7. Provide regular training, knowledge sharing, and mentorship to L1 / L2 teams.

8. Strong understanding of networking (TCP / IP, DNS, HTTP / HTTPS, VPNs)

9. Knowledge of networking fundamentals routing switching VLANs SPANs TCP IP protocols. Document network configurations, procedures, and best practices.

10. Zscaler certifications like ZCCA-IA, ZCCA-PA, ZCCP-IA / PA are preferred.