Customer Experience Transformation (CXT)-Vertical with leading Bank

Roles and Responsibilities Customer Experience Transformation (CXT)-Vertical with leading Bank Customer Experience FunctionCustomer experience function operates with a vision to deliver seamless banking experience to customers. This function is responsible for understanding consumer needs, expectations and working with cross functional teams to deliver a delightful customer experience.

Job Summary :

• Customer experience professionals with 7-8 years of relevant experience.
• Build a robust consumer understanding by analyzing context & mental model at every life-stage
• Create and own the measurement framework for tracking customer experience
• To be successful in this role candidate has to be agile, collaborative, with strong communication skills, empathetic towards consumer needs & and a self-starter.
• Candidate with good exposure of quantitative and qualitative research techniques and high proficiency in Microsoft excel and power-point

Key Responsibilities :

LOCATION : Mumbai