ProNoesis - Technical Support Engineer - Privilege Access Management
ProNoesisKerala30+ days ago
Job description2 to 5 years of experience in technical support or product support roles. Experience with Privileged Access Management tools (Sectona preferred). Strong communication skills with a customer-first mindset. Ability to work independently and manage escalations effectively.
Description :
We are looking for a skilled Technical Support Engineer PAM.
Location : Thrissur, Kerala (Onsite).
Experience : 2 to 5 years.
Product Exposure : Any PAM (Sectona preferred).
Responsibilities :
- Provide hands-on technical support for PAM products, especially Sectona (preferred).
- Take ownership of customer issues : troubleshooting, root cause analysis & resolution.
- Ensure a smooth and timely support experience both technically and interpersonally.
- Act as the primary liaison between the customer and internal teams.
- Document issues, collect product feedback, and contribute to internal knowledge bases.
- Share feedback with training / documentation teams to improve future issue handling.
Required Skills :
(ref : hirist.tech)
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Technical Support Engineer • Kerala
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