ProNoesis - Technical Support Engineer - Privilege Access Management

Description :

We are looking for a skilled Technical Support Engineer PAM.

Location : Thrissur, Kerala (Onsite).

Experience : 2 to 5 years.

Product Exposure : Any PAM (Sectona preferred).

Responsibilities :

• Provide hands-on technical support for PAM products, especially Sectona (preferred).
• Take ownership of customer issues : troubleshooting, root cause analysis & resolution.
• Ensure a smooth and timely support experience both technically and interpersonally.
• Act as the primary liaison between the customer and internal teams.
• Document issues, collect product feedback, and contribute to internal knowledge bases.
• Share feedback with training / documentation teams to improve future issue handling.

Required Skills :

(ref : hirist.tech)