Specialist, Transaction Processing

About the Role :

Grade Level (for internal use) :

08

Job Description

The Team / The Business : The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

Primary Responsibilities of a Accounts Receivable Specialist

Proactively engage with clients through calls and emails to follow up on overdue invoices ensuring timely payments.

Implement and uphold policies and procedures related to payment cancellation and the suspension / termination of customer services.

Take full ownership of customer disputes guiding them through to resolution effectively.

Ensure compliance with internal controls and established processes in all activities undertaken.

Conduct reconciliations of Sales Ledger accounts as necessary to maintain accurate financial records.

Provide prompt and comprehensive responses to both customer and internal inquiries.

Escalate debt-related issues to the account manager and line manager as needed.

Collaborate closely with order management customer service cash applications and sales management teams to resolve customer queries and disputes in a timely manner.

Deliver general customer service support regarding refunds payment forms discrepancies tax forms / procedures payment histories and statements of account.

Document and report customer status through account reviews notes and meetings with various business stakeholders.

Assist in maintaining accurate customer contact information to ensure effective communication.

Perform other related tasks as required to support the team.

Contribute to mutual support and knowledge sharing within the global Credit and Collections team.

Required Skills :

A minimum of 2 years of experience in a B2B collections environment.

Exceptional verbal and written communication skills in English.

Strong problem-solving abilities with a commitment to providing excellent customer service.

High attention to detail and a goal-oriented mindset.

Ability to prioritize tasks manage multiple responsibilities and meet deadlines effectively.

Proficiency in MS Office particularly Excel is advantageous.

Familiarity with SAP Salesforce or HighRadius in an Accounts Receivable environment is a valuable asset.

#L1-RS2

Whats In It For You

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit : Hiring and Opportunity at S&P Global :

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert :

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) FINANC203 - Entry Professional (EEO Job Group)

Required Experience :

IC

Key Skills

Editorial,Account Development,Cardiac Surgery,HR,ACCA

Employment Type : Full-Time

Experience : years

Vacancy : 1