Salesforrce Support Engineer

ConfidentialPune, India

6 days ago

Job description

Details : Job Description

Stefanini Group is a multinational company with a global presence in 41 countries and 44 languages, specializing in technological solutions. We believe in digital innovation and agility to transform businesses for a better future. Our diverse portfolio includes consulting, marketing, mobility, AI services, service desk, field service, and outsourcing solutions.

We are looking for a Salesforce L1 Support Engineer to provide first-level technical assistance, incident management, and service request support. The role involves monitoring system performance, assisting users with basic troubleshooting, and ensuring timely resolution of Salesforce-related issues.

Job Requirements

Details : Job Description

Key Responsibilities :

Provide Level 1 support for Salesforce incidents, service requests, and access management.
Monitor system performance and proactively identify potential issues.
Handle ticket triaging, issue categorization, and escalate complex issues to L2 / L3 teams.
Assist users with basic configurations, navigation, and functionality queries in Salesforce.
Execute standard operating procedures and implement approved workarounds.
Provide support for billing-related queries and activities.
Maintain accurate documentation of incidents, resolutions, and known issues.
Ensure adherence to SLAs and ITIL-based support processes.

Required Skills :

2–4 years of experience in Salesforce application support or CRM user support.

Good understanding of Salesforce concepts, standard objects, and workflows.

Strong analytical and troubleshooting skills.

Basic understanding of data management, reports, and dashboards in Salesforce.

Excellent communication and customer service skills.

Willingness to work in shifts if required.

Skills Required

Salesforce, Data Management, Troubleshooting Skills, Dashboards, Reports

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Support Engineer • Pune, India