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Guest Relation Executive

Guest Relation Executive

Courtyard by MarriottMaharashtra, India
22 hours ago
Job description

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.
  • Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested by Supervisors.

    • Communication

  • Provide assistance to coworkers, ensuring they understand their tasks.

    • Assists Management

  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

    • Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.

    • Physical Tasks

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    • Greet / Escort Guests

  • Supply guests / residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

    • Guest Services

  • Make pre-arrival, midstay, and post-stay calls to guests to ensure needs are met.
  • Compile and distribute list of anticipated services and amenities to relevant departments.
  • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security / Loss Prevention) as necessary to resolve guest call, request, or problem.
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    Guest Relation Executive • Maharashtra, India

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