AM / DM - Customer Quality (Resident Engineer)

1. MISSION

1.1. Enhance awareness of customer expectations by :

Maintaining a permanent dialogue with quality staff at the customer site

Participating in periodic quality briefing meetings.

Periodically distributing briefing notes to the Group.

1.2. Eliminate line failures, in cooperation with the Divisions involved

Key point for the customer : ensure normal flow very quickly.

Key points for the Divisions : characterize the problem in the QR PDCA, completing 5W2H, doing first level analysis and send it to concerned branches

Speed-up the sending back of bad parts and if possible good part(s) to be compared with.

Managing sorting operations (at Customer and on advanced platforms) : put in place the needed resources, systematically prepare a detailed instruction sheet, follow the progress of the activity, reporting the time spent for each operation and sorting results.

PDCA / FTA-LLC : Challenge the logical thinking of the PDCA analysis sent by the Divisions. If no progress done on PDCA improvement required, inform levels N+x (Division Functional Managers or Division Managers) and, if necessary, the Branch Functional Department concerned (see Appendix 11 for escalation process).

Response time : should the plants or divisions fail to respond on time required by the Customer / Valeo, inform levels N+x (Division Functional Managers or Division Managers) and, if necessary, the Branch Functional Department concerned(see Appendix 11 for escalation process).

1.3. Communicate with the Customer :

React quickly when customers contacts become dissatisfied and send information to Valeo sites

Protect the customer by managing sorting operations, implementing surveys, preventive inspections,

When review of PDCA analysis is requested by the Customer, present the PDCA / FTA-LLC with Division representatives (ie : APU manager, plant manager) or on behalf of the Divisions

Serve as the point of access for customer contacts seeking information or a contact at Valeo.

Provide the Divisions with detailed information about the customers organization and operating methods.

Define and communicate to Customer and internally back-up Valeo contacts when not available (ie. : holidays, business trip)

Support Divisions, communicating to Customer the issues under Customer responsibility detected on Valeo lines (ie. : damaged packaging, transportation issues when EXWORK)

Support Divisions in case of language issue with the Customer

1.4. Assist in development of New Vehicle Programs by :

Identify with customer, Valeo Plants and Business Warehouse, the planned launches within the next 24 months period

Identify Valeo products involved in the new projects, including both new parts and carryover components & systems

Support Project Teams with alignment of Customer Project Milestones, Deliverables, and Terminology.

Request and use existing Project Key data to support project team and evaluate risks, including Project Manager name,

Project Team list, 3P Summary, Master Timing Plan, DFMEA and PFMEA summary, Product / Process Control plan,

SPPC tracking sheet, from Valeo sites associated.

Confirm with Customer and Project Teams, Lessons Learned in current applications / customer plants that could be

applied to new launches

Together with PM Network define Launch Readiness Review Plan, for key milestones. Review in customer plant with the

participation of customer SQA / Project Team

Support trial build reviews at Customer plant, and Valeo Sites where possible, to ensure robust Control Plan, capability,

and launch readiness is achieved. (Priority based on new sites / product / technology).

Where Valeo part is customer interface, ensure that Valeo PM team have considered SPPC application.

Assist Project Teams reactivity with clarification of open points applying regular communication, using 5W 2H.

1.5 Highlight the main responsibilities :

Assist in start of production for new vehicles and modifications by :

Alerting on any issue which could impact the launch (ie : logistics, mis-handling, assembly recommendations not

respected)

Managing index changes for production line batches and advance stock, in cooperation with the Divisions.

Stepping up the implementation of Quality improvement modifications (reminders, follow-up).

Facilitating communication between contacts at the Automaker site and the Valeo site during new product testing.

However, the resident in no way replaces Valeo technical assistants dispatched to the customer site for the launching of a new

product. Division assistance could be put in place until customer SOP + 3 months (could be extended 3 months in case of

request from Customer or GRE ).

1.6. Help make products easier to assemble and ensure that they are used properly by :

Informing the customer of the correct conditions of use and of Valeos recommendations.

Informing the plants of the actual conditions of use and their evolution.

Detecting any Non-Conformance in the use of Valeo products at the customer site and immediately informing the

customer.

1.7 Participate in measuring Quality by :

Being informed of customer Quality indicators that apply to Valeo products :

Percentage of Warranty Returns.

Specific customer indicators.

Knowing how indicators are measured at the customer site and by keeping Valeo Divisions informed of possible

changes.

Knowing customer contacts who process and consolidate Quality data in IT systems, so as to help Valeo sites ensure

that their own Quality data are correct.

Formalizing the numerous' in the field' quality data which is not covered by indicators.

1.8. Perform daily and Weekly Quality Reporting by :

Sending every day to concerned branch the standard daily report to inform concerned branches about the issues of the

day

Sending every week (Monday) to Group Quality department the standard Weekly report to inform all branches about

the progress status and ability to solve issues quickly

2. CONTACTS

In Customer plant : Technicians, Quality Analysts and Quality Department managers, Manufacturing Quality staff and Operators,

Procurement agents and Logistics managers, Advanced platform managers, Sorting company managers

With Valeo : APU Managers, Plant Managers, Logistics Managers, Projects Managers, R&D engineers & Managers, APU, Quality engineers, Quality Managers (site, Divisions, Branch, Group).

3. RESOURCES

3.1 To carry out his / her assigned tasks effectively, the resident must develop and maintain a knowledge of Valeo products, methods and network by

Regularly visiting production sites (personnel, product and process knowledge).

Getting training in PDCA / FTA, QRQC, LLC

3.2 The resident should have working equipment such as PC, Phone, Digital Camera, connections to network with high speed access in order to be able to communicate quickly with Valeo sites. (if the internet connection with high speed access is not possible in the Customer site, the Resident can be reimbursed - after Group validation - for his personal connection).

Skills Required

Procurement, Sqa, Networking, Pdca, Process Control, Mis, Packaging