Customer Support-Customer Support (with Leadership Experience)-NBFC

Job Title :

Customer Support (with Leadership Experience)-NBFC

Location : Mumbai

Education :

Graduate in any stream (preferably Business, Management, or related fields).

Experience :

2–4 years of experience in

Customer Support / Customer Service , with at least

1+ year of leadership, mentoring, or team-handling experience .

Budget : Max 7LPA

About the Role

We are seeking a proactive and motivated professional to join our Customer Support team as an

Assistant – Customer Support . The ideal candidate should not only have strong communication and customer service skills but also

prior experience in leading or mentoring a small team

in customer support or service operations. This role involves handling customer queries, coordinating with cross-functional teams, and driving service excellence while guiding junior team members.

About Company :

A leading financial services company specializing in innovative lending solutions is seeking a seasoned Collections & Legal Manager with extensive experience in the BFSI sector, particularly in lending. The ideal candidate will possess deep expertise in legal collections, including proficiency in handling Section 25, Arbitration, Police Complaints, and managing 90+ collections. The role involves overseeing the entire collections process, spearheading legal actions, and ensuring strict compliance with regulations to optimize recovery rates while minimizing legal risks.

Key Responsibilities

Lead and mentor a small team of customer support executives to deliver high-quality service.

Handle customer queries via calls, emails, and chats in a polite and professional manner.

Maintain accurate records of customer interactions and update systems regularly.

Oversee follow-ups with customers to ensure quick issue resolution.

Coordinate with sales, operations, and technical teams for escalations and faster solutions.

Prepare and review daily / weekly customer support reports.

Share customer feedback with the team to improve service quality.

Requirement

Strong verbal and written communication skills in

English and Hindi .

Basic knowledge of

MS Office / Google Sheets .

Strong problem-solving ability, patience, and adaptability.

Functional Area

Customer Service / Client Support

Team Leadership & People Management

Operations Coordination

What We Offer

Opportunity to

lead and grow within a supportive team environment .

Learning and career advancement opportunities.

Competitive salary and benefits package.