Process Developer - Voice

Inviting applications for the role of Process Developer - Voice!

We are looking for candidates for Voice process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs.

Responsibilities

Handling Inbound & outbound calls & online applications

Respond to applicant questions & resolve issues.

Operate in compliance with laws & Regulations.

Dealing with complex solution-based calls.

Reading complex & sensitive customer situations and dealing with it accurately.

Consistently Deliver First Class Service.

Exceptional Time management skills.

Assess risks and investigate for fraudulent activity with a keen eye.

Qualification we seek in you!

Minimum Qualifications

Knowledge of AUS & NZ Privacy legislation

Previous Fraud / Scheme Chargebacks related experience

Excellent communication skills - verbal and written.

Should have sound computer knowledge.

Needs to be good at multitasking.

Preferred Qualifications / Skills

Displays excellent English oral and written communication skills - using accurate grammar with smooth flow

Displays excellent problem solving and decision-making skills

Proficient computer skills and attention to detail

Significant months of experience in the phone customer service field is desired

Negotiation and analytical skills

High level of integrity

Ability to multi-task