Job description
- Client Engagement : Proactively reach out to customers via phone calls to understand their needs,
preferences, and take orders.
Account Management : Maintain and nurture relationships with customers, ensuring satisfaction andloyalty.
Sales Growth : Identify opportunities to upsell and cross-sell our products to maximize customervalue.
Order Coordination : Work closely with the operations team to ensure timely and accurate orderfulfillment.
Issue Resolution : Handle customer concerns or complaints effectively, ensuring prompt resolutionand maintaining a high level of satisfaction.
Follow-Up : Conduct follow-up calls to ensure customer needs are met and to encourage repeatbusiness.
Reporting : Maintain detailed records of interactions and sales activities, providing regular updateswhen required.