Customer Relationship Management Manager
Acro HR SolutionsNew Delhi, Delhi, India16 hours ago
Job descriptionAssist in preparing quotations, contracts, and internal approval documents Monitor deal progress, verify terms, and support execution Liaise with local sales teams (via email and meetings) Coordinate with external partners (dealers, insurance companies, etc.) Manage client information Update CRM data and prepare monthly reports Prepare client-facing materials (Japanese & English) Assist in organizing seminars and events Minimum 3 years of work experience in Japan Professional Japanese, business-level English (reading, writing, conversation) Proficiency in Excel and PowerPoint (quotations, basic analysis, presentation materials) Experience in client-facing roles (sales support, customer service, etc.) No prior financial knowledge required Basic financial knowledge (understanding of leasing / loan structures) Knowledge of mobility-related businesses (automotive, fleet management) Overseas work experience, strong cross-cultural communication skills (India experience is a plus) Strong customer orientation and excellent communication skills Ability to handle complex tasks efficiently Team player with the ability to follow instructions accurately Eagerness to learn new knowledge and skills Number of client visits and new client approaches Number of quotations / contracts supported, reduction in deal lead time Customer satisfaction score, number of cross-sell proposals Working Hours : Weekdays Salary : Based on experience and skills Benefits : As per HR policy (including VISA support and company-provided transportation)
Job Description (Japan Desk - Associate)
Location
New Delhi, India (Aerocity Office)
Position Summary
As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing and loans. You will collaborate closely with the local sales team to enhance customer satisfaction and contribute to business acquisition.
Key Responsibilities
Client Relationship Management
- Regular follow-up with existing Japanese clients and identifying their business needs
- Support for mobility-related clients (vehicle leasing, fleet management)
Transaction Support
Internal & External Coordination
Operations & Compliance
Marketing Support
Qualifications
Required
Preferred
Desired Attributes
Key Performance Indicators (KPIs)
Employment Terms
Interested candidates can connect with me at or can apply here.
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Relationship Manager • New Delhi, Delhi, India
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