Customer Support / L1 Tech Support / Networking Support (Voice Process)
ConfidentialBengaluru / Bangalore9 days ago
Job descriptionFull Time Bachelors degree or Diploma 2-4 years of experience in customer support environment through both voice and chat channels Basic understanding of L1 networking concepts Excellent oral and written communication skills Proficient using Microsoft Office Suite Highly motivated, disciplined, self-directed and customer service oriented Demonstrate strong problem solving, deductive reasoning and decision-making skills Demonstrate strong organization, planning and prioritizing abilities Learn and perform multiple tasks in a fast-paced environment Work independently as well as in a team environment Demonstrate our core values of ambition, innovation, integrity and teamwork Willing to work over rotational and weekend shifts
Responsibilities
The duties and responsibilities of this position include, but are not limited to :
- Answering and handling multiple phone calls daily
- Troubleshooting technical issues with our Fastenal Solutions, customer facing technology offering which include support technical hardware and applications.
- Creating and logging service tickets
- Responding to internal and external customer concerns while providing exceptional customer service
- Learn, use and conduct technical training
- Ensure adherence to standards and policies of the organization
Required Position Qualifications
Preferred Position Qualifications
Prior experience in a call center environment
Skills Required
Customer Support
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Customer Support • Bengaluru / Bangalore
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